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Refund Policy

Where we cannot accommodtae you on your chosen excursion we will always try and find an acceptable alternative.

We also ask that you try and book at least 48-72 hours in advance. However, we appreciate that your holiday is your main concern and this may not always be possible. For this reason if we are unable to get you the excursion you want or find an acceptable alternative we are happy to refund you.

Where an excursion has been confirmed we will need at least 48 hours notice in order to issue a refund and in some exceptional cases we may not be able to issue a full refund as places have already been reserved and cannot be resold.

Please refer to our Privacy Policy & Terms for more details.

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Explore Our Excursions...

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Frequently Asked Questions...

  • Refund Policy +

    Where we cannot accommodtae you on your chosen excursion we will always try and find an acceptable alternative.

    We also

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  • Pickup Points +

    At the bottom of each excursion's page we have our pickup points. We'd always recommend using the chat facility available

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  • Cancellation Policy +

    We're happy to cancel any excursion booked providing we have enough notice.

    In some cases it's possible that we cannot

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  • Do You Guarantee Your Prices ? +

    We do our absolute best to ensure that you get the best possible price for the excursion you're looking for.

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  • Ticket Collection +

    At Best Excursions Tenerife everything we do is 100% electronic. Because of this you will need access to the Internet

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